FacebookTwitterYouTube

FAQ

Picton Accommodation offers affordable and modern family accommodation to suit most budgets. Dedicated to providing genuine Kiwi hospitality, we have put together some helpful Frequently Asked Questions about our accommodation and Picton to assist you with planning your Marlborough Sounds visit. Please do not hesitate to Contact Us if you have any further questions.

DO YOU HAVE WIFI INTERNET?

Yes we have FREE UNLIMITED WIFI.

We are staying in Picton for a family wedding; can I have friends visit us in our unit?
Yes, of course. However we do ask that all visitors vacate units by 9pm to ensure that noise levels do not disturb other guests.

Do you have a carpark? 

Limited car parking off road is available.


Do you have smoke-free units?

Yes, all our units are smoke-free, however if you do wish to smoke, you can do so outside. If you do smoke inside your room you may be charged appropriate cleaning and loss of income charges.

I am coming to Picton on business and will need to access my email via my laptop, am I able to get Internet access in my motel unit?
Yes. All our motel units have Free Wireless Internet.

Do you have wheel-chair ‘friendly’ motel units?
Yes we do. Please advise if you require a unit with wheel chair access. 

What is your cancellation policy?
Unless advised otherwise, we require 24 hours notice of cancellation that applies to the full term of your reservation. If you have to cancel at short notice, or when guests fail to arrive, every endeavor will be made to re-let your booking, however if we are unsuccessful then you will be responsible for the balance owing.

What is your booking payment policy?
Your reservation will be accepted and guaranteed once we have received your valid credit card number, cardholders name and card expiry date as supplied at the time the reservation is made.

What is your check-in and check-out times?
Check-in is available from 2.00pm and check-out is at 10.00am. Early check-in and/or check-out is available by prior arrangement.Late check-in by arrangement only.Office hours are 7.30am - 10.00pm

How far are you from Blenheim Airport?
We are only 30 mins from Blenheim Domestic Airport.

Do you accept children?
Yes we do! We also have an infant cot available for guest use at an additional charge of $20.

Can I bring my pet?
We do not accept pets.

How can I check accommodation availability and rates?
You can booking in real-time via the link on this site

Is it safe to use my credit card online?
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

What currency will my Credit Card be charged?
New Zealand banking laws require that all credit card transactions be charged in New Zealand currency.

Do you offer a courtesy shuttle service?
By prior arrangement we can provide courtesy vehicle pick-up or drop-off to bus depot, shuttle and local restaurants.